Would your customers say you “take care of” them or would they feel “taken advantage of”?
I never thought I’d be writing about something like this but there have been two experiences that have happened recently and has motivated me to share iMindMap what I’ve observed.
Buzan (iMIndMap) Software Co. Customer Service StoryI purchased iMIndMap from Buzan, [...]

I have a lot to say on this topic, more to follow.
Social Business By Design
View more documents from David Armano.

Where everyone online is your neighbor… build your social capital use social media tools that help you grow, develop, and innovate.
Welcome, today I share my first impressions and observations about Google Wave. You can watch the full broadcast with slides here.

Search Marketing Guru’s Make a great point (emphasis mine) that you can’t manage your reputation online but yiu can manage relationships. Thanks to TheAppGap for the transcript:
Online Marketing Tips Video: Online Reputation Management
Search Marketing Gurus’ Li Evans present a video on social media monitoring and relationship building to protect your reputation.
“You cannot ‘manage’ your reputation [...]

My First Book: Tips and Traps When Buying a Business

You can read more about my first book, Tips and Traps When Buying a Business which will show you a detailed Table of Contents (TOC). View all archived articles at Buying a Business.
First timers and experienced entrepreneurs will find this book invaluable.
This book will impart the reader with all [...]

Table of Contents: Tips and Traps for Writing an Effective Business Plan
My second book is printed and available at Amazon.com. The cover they show is a bit different from the final printed product but is the real deal.
Part 1 Introduction
1. What Is a Business Plan? Why Do I Need a Business Plan?
Does Every Business Need [...]