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It's tough to shine if the flame of your heart has been extinguished by life's worries. Reignite, reconnect with your passion!

You are browsing the archive for customer service.

Would your customers say you “take care of” them or would they feel “taken advantage of”?
I never thought I’d be writing about something like this but there have been two experiences that have happened recently and has motivated me to share iMindMap what I’ve observed.
Buzan (iMIndMap) Software Co. Customer Service StoryI purchased iMIndMap from Buzan, [...]

If you are a business geek, you will love this story. TechCrunch has reported that Zappos has been purchased by Amazon.com In this video Jeff Bezos speaks to Zappos employees. Very interesting.
[youtube]http://www.youtube.com/watch?v=-hxX_Q5CnaA&feature=player_embedded[/youtube]
Every entrepreneur dreams of the day they will be able to sell their business and cash out. Today is a Zappos day!

When companies like General Motors are able to get away with advertising the Chevrolet Volt seems someday a car that runs on electricity is in the consumers best interest.
The problem is the TV advertising I saw said that it would be available “someday” which IMO in corporate speak means “who knows when” it will actually [...]

Took my cat to the Veterinarian today. Went in, saw the Vet, quick exam, recommendations, done. We were in the exam room 5 maybe 10 minutes max. She said she couldn’t find any lumps, suggested a blood test and some new food. I said, OK.
My bill, $321.
Talk about good money. There was a line up of [...]

Edit: Check out Liz Strauss’ How to Build a Positive Brand in Three Steps it is to good to miss, hat tip to Phil for point us there.

You work hard, spend money, trying different advertising and marketing ideas to find just the right combination. All in an attempt to reach your customers and motivate them [...]

Bootstrapping is as old as business itself. Whether you are trading your products for services or goods you need Forbes ran an interesting article about How to Get People to Work For Free.
If you have a product or service that is unique, popular, or all-the-rage you have a great opportunity to barter for the services [...]

This is the first in my new podcast series of Business Tips, Traps and commentary about business. This is a rant, commentary with traps and tips peppered throughout. It will make you think and discover if your business sucks.
To subscribe top this podcast, click the “XML” icon

You suck! No this is not a post about a computer virus it is much more serious than that. I am talking about a virus that pollutes your thinking and your business. You suck! How would you like to hear that about your business, staff, or products? You might suck but no [...]